1.accommodation information
– Capacity: 14 people maximum
– Types of stay: Wellness weekends, long or short stays, seminars,
private events, etc.
– Description of services included: Lodging, access to facilities, water,
electricity, parking, wifi, kitchen, etc.
2.booking and payment
– Reservation process: Steps to follow to reserve via the site (to be defined) – To
From 3 nights minimum
– Payment methods accepted: Credit cards, Paypal, Stripe, bank transfers.
– Deposit and balance: 30% deposit required at time of booking.
to pay the balance 60 days before booking.
– Validation policy: Booking confirmed after payment of deposit.
– Service charge: cleaning fee of 3 hours/day + end-of-stay cleaning.
Concierge service or extra service.
3.cancellation and modification
– Cancellation policy: No-charge cancellation period of 90 days prior to date.
Penalties of the amount of the deposit if cancelled 30 days before the date. If
cancellation 10 days before, no refund.
– Refund: Full refund if cancelled before 90 days, partial refund (excluding deposit) if
cancellation before 30 days.
– Reservation modification: Reservations can be modified as follows
availability
– Cancellation by the house: Full refund if Maison Yomana cancels or
modifies the reservation (force majeure, breakdown, etc.) and the proposed options
(refund, deferral).
4.conditions of stay
– Arrival and departure times: Check-in at 5pm (baggage drop-off possible).
before) / Check-out at 10 am (additional charges may apply for late check-out)
– Safety conditions: Compliance with rules governing use of premises (e.g. swimming pool),
equipment, etc.).
– Security deposit : Deposit by cheque for €5,000 returned to
+15 days to end of stay.
– House rules: Silence required, non-smoking areas, no pets,
not suitable for babies. Failure to comply will result in a charge
more.
5.additional services
– Services offered : Additional services must be booked 30 days in advance.
before to benefit from Maison Yomana rates. From this date onwards
additional services will be billed by the concierge.
– Booking conditions for services: Non-refundable, changeable
subject to availability.
– Pricing: Pricing for the additional services we already offer
defined + Other concierge rates (no commitment on our part)
6.privacy policy
– Protection of personal data: Information collected (name, email…),
telephone), data usage, consent, user rights
(modification/deletion), and data security.
– Cookies : Policy on the use of cookies on the site to personalize
visitor experience.
7.Conditions of liability
– Customer responsibility: Respect for the property of the house, obligation to
repair or reimburse damage.
– Force majeure: Maison Yomana may not be held liable in the event of
natural disasters, network failure, water damage…)
8 Applicable law and jurisdiction
– Applicable law: Specify that the contract is governed by French law (please see
with the lawyer)
– Disputes: In the event of a dispute, contact the court in Oppède.
9.legal information
SAS YOMANA, 780 route du Stade – 84580 Oppède, France
Siret : 90412418700025
VAT: FR82904124187
– Insurance : Alliance
10.intellectual property
– Copyright: Protection of photos, texts and logos on the site
internet, copyright Maison Yomana
